课程大纲： Curriculum

 ²        充分做好电话沟通前的准备工作

            Be well-prepared before the phone call

 ²        电话沟通的良好心态  

            Keeping a good condition

 ²        电话沟通的障碍      

            Obstacles of telephone communication

 ²        注重电话礼仪，凸显公司形象

            Proper phone etiquette helps the company image

 ²        与对方建立良好的关系 

            Being friendly to the caller

 ²        塑造礼貌的形象   

            Using good manners

 ²        来电话者的C.A.S.H   

            C.A.S.H of callers

 ²        接听电话的方法和要点 

            Key points and ways of picking up a phone call

 ²        拨打电话的基本技巧  

             Skills of making a phone call

 ²        提高电话的效率   

            Make efficient phone calls

 ²        电话倾听的技巧    

            Skills of listening to a phone

 ²        电话反馈的三种技巧 

            Three call back skills

目标学员:  Target trainees

    需要提升电话技巧的商业人士。

    Business people who want to improve telephone skills